Delivery
When you order from us, we can arrange convenient delivery through a third party on your behalf. This allows you to benefit from our bulk trade discount with no added margin and spares you the hassle of arranging your own delivery. You’ll find delivery information and instructions below. Please note that, when you take advantage of this service, the responsibility for the delivery will lie with the carrier rather than Granite Setts UK.
Delivery via pallet network
Delivery between 0900-1700 as standard.
time slot and/or tracking provided.
Driver will call or knock to confirm arrival.
Person needed on site during delivery.
Contact number needed.
Space needed behind to offload.
Must not block the road.
Hard standing ground required.
Dropped kerb needed for pavement deliveries.
Order offloaded via tail lift and electric pump truck.
Order must be signed for.
Driver is only contracted to drop the crates kerbside but may move to driveway or another location if possible (at their discretion).
Delivery via HIAB
Local deliveries of 9+ crates only.
Rough ETA provided beforehand.
Driver will call or knock to confirm arrival.
Person needed on site during delivery.
Contact number needed.
Space needed behind to offload.
Must not block the road.
Driver will offload the crates via HIAB.
Order must be signed for.
Delivery via curtain-sided articulated vehicle
Full loads of 24+ crates only.
Rough ETA to be provided beforehand.
Driver will call or knock to confirm arrival.
Person needed on site during delivery.
Contact number needed.
Space needed to pull up.
Must not block the road.
Customer will offload the crates themselves via forklift or similar.
Order must be signed for.
Stock
We pride ourselves on giving great customer service and will always do our best to keep you informed with delivery dates and timescales. Generally, we will supply our granite setts & cobbles direct from stock held at our warehouse in Orpington, Kent. However, for larger orders or non-stock items (including granite herbs, granite tiles, or special finishes), delivery can take 3-4 weeks and may be longer in extreme circumstances. We will advise you on the estimated lead time prior to an order being placed.
Arrangements
We partner with a nationwide delivery network for the delivery of our smaller orders and NEVER make a margin, so the prices you see below are the prices that we pay.
- Your order will always be delivered kerbside. If you wish your order to be dropped elsewhere (i.e. moved onto your drive), then that is solely at the discretion of the delivery driver. Offload will be via tail lift and pump truck unless otherwise stated and agreed in advance.
- We can look at delivering via HIAB vehicle for orders of 9+ crates/pallets to sites that are local to our stores. However, please be aware that this option is not always available.
- For orders of a full container load (24 crates/pallets) or more, we generally deliver on a curtain-sided articulated vehicle for offload on site by the customer via forklift or similar.
Upon placing an order with us it is compulsory that you complete and return our Delivery Concerns & Considerations document to inform us of any special requirements or logistical issues. Failure to do this could result in delays or abortion of the delivery. Any subsequent redelivery charges due to undeclared information will be the responsibility of the customer. We will strive to complete delivery when arranged, but please bear in mind that the weather, traffic conditions and other factors may cause delays.
Alternatively, customers are welcome to collect orders from our warehouse with prior arrangement.
Things to think about beforehand
- What sized vehicle can access the delivery area? Generally, the options are articulated vehicle, rigid vehicle, small 7.5t vehicle.
- Is the road private, unmade, or on a steep hill?
- Are there overhanging trees that may obstruct the delivery vehicle?
- Will someone be on site to organise the offload?
- Is there space for the vehicle to turn around or stop safely without blocking others?
- How busy is the road? Are there lots of parked cars?
- Are there any other access restrictions, such as yellow lines or a bus route?
- Do you have a forklift or similar to offload the delivery? If not, we can arrange delivery via tail lift or pump truck.
If offloading via tail lift or pump truck:
- Do the premises have a dropped kerb? If not, crates may need to be offloaded in the road and permission from your local council may be needed beforehand.
- Will the delivery be offloaded onto a hard, flat surface? offloading will be very difficult on a steep gradient or soft, unmade ground such as loose gravel or mud.
- Delivery will be booked in using the economy service (usually 48 or 72hrs) and will arrive anytime between 0900-1700hrs, unless otherwise requested and paid for by the customer.
- Certain postcodes may not be eligible for surcharges. For example, delivery before 10am is not available for Central London.
- Consignments of 10+ crates may require a dedicated rigid or articulated vehicle and require a tail lift / pump truck offload. The alternative is that the customer has a forklift or similar onsite to offload themselves.
- Orders must be in place before 11am for next day and 2-day economy delivery to apply.
- The above prices are based on delivery of full 1 tonne crates of granite. Delivery of kerbs or tiles may be made on the quarter or half crate rate (POA).
- All deliveries are outsourced by Granite Setts UK and the above prices should only be used as indicative rates. We observe the right to change carrier where deemed necessary due to location or individual requirements. All delivery rates will be confirmed by Granite Setts UK prior to an order being placed.
Delivery map
You can always speak to us here at Granite Setts UK at any time – just ring 0800 246 1212. You can also email us at sales@granitesettsuk.co.uk.
