All our deliveries are outsourced, and all the drivers are contracted to do is drop kerbside. Any other arrangement (i.e. moving the crates onto your drive), is dependent on individual circumstance and is at the discretion of the driver.
We would expect a crate of granite to be unloaded within 10 minutes however bad preparation can extend the time or cause a delays / failed delivery which could result in unwelcome contra charges.
It is your responsibility to ensure someone is on site to accept delivery during your allotted time slot. You must also ensure there is hardstanding or similar for the crate(s) to be offloaded onto if you have a tail lift offload. Costs of re-delivery for any failed consignments due to either of the above will be charged to the customer at the courier’s standard rate.
Below is a list of obligatory questions, designed to help you and us make your delivery run smoothly.
Customer Yes/No Obligatory Questions
