Delivery Concerns and Considerations

Below is a list of obligatory questions, designed to help you and us make your delivery run smoothly.

All of our deliveries are outsourced and all the drivers are contracted to do is drop kerbside. Any other arrangement (i.e. moving the crates onto your drive) is dependent on individual circumstance and is at the discretion of the driver.

We would expect a crate of granite to be unloaded within 10 minutes however bad preparation can extend the time or cause a delays / failed delivery which could result in unwelcome contra charges.

Customer Yes/No Obligatory Questions

    On-site contact name

    On-site contact phone number (required)

    1) Will the customer or representative of customer be on site to organise unload?

    2) Do the premises have a dropped kerb?

    in "NO" case - (pallets may be unloaded in road as an alternative. You will then need to seek local council permission or remove the items immediately to avoid any obstruction, at your own risk.)

    3) Is the road private, with an unmade/narrow road or on a steep hill?

    in "YES" case - (delivery may be difficult/not possible – please provide detail in the comments box)

    4) Delivery can be made on varying sized vehicles up to a full articulated lorry. Will access to the delivery address be possible for the following sized delivery vehicles?(Consider the possibility of parked cars / suitability for the vehicle to turn around).

    Articulated vehicle (max. 24 crates)

    Rigid vehicle (max. 8 crates)

    7.5t / small vehicle (max. 2 crates) (+£15, see below)

    5) Will the delivery be unloaded on a hard flat surface?

    6) Are there parking restrictions? e.g. red or yellow lines / parking bays / bus lane?

    7) Do you require upgraded delivery?

    Economy delivery (48hrs) at any time between 0900 & 1700hrsTail lift & pump truck offload (+£3 per crate)Next day delivery (+£ dependent on postcode / no. of crates)
    4hr booked window post 10am (+£5 per consignment)
    Pre 10am timed (+£25 per consignment)
    After 10am timed (+£15 per consignment)
    AM delivery between 0900-1200 (+£10 per consignment)Saturday delivery (+£50 per consignment)7.5tonne / small vehicle (max. 3 crates at a time) (+£15 per consignment)

    *All of the above rates are exclusive of VAT.
    **surcharge availability dependant on postcode

    Any additional comments:

    For discounted delivery on larger loads, please call for more information

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